Q4. How do I add a mobile device, other than mine, so I can track it?

A. To track other devices, just download and install the gOmniTracker (or gOmniAgent) for the new device platform (click on the relevent platform image on the right banner). You can access the Android platform from the Android Marker, and the iPhone from Apple AppStore. You can access other platforms from gOmniTracker.com, by pointing to the site from the device mobile browser, and click on Downloads. The activation process is identical to what you did with your device. Once the new device is activated, it will be automatically available in your device list, or you can track from gOmniTracker.com by click on Login.

Q5. My location shows that I'm at the West Coast of Africa, when I'm in Kelso, WA?

A. During your device activation, if your device GPS has no valid location then the location point (Latitude, Longitude) would be (0,0), which is a real location near the West Coast of Africa. Once you start moving with your device, and it gets a valid GPS location (fix), then the device location will be updated with the correct values.

Q6. My gOomniAgent application icon is still visible. I thought that it wouldn't show with all of my other installed apps.

A. Unfortunately, some carriers/providers enforces the policy that all applications must have an icon, even the application is designed to avoid that. This is not the case with the T-Mobile G1, for example.

Q7. Is it possible that I can run both gOmniAgent and gOmniTracker on the same devcie.

A. Yes. The trick is that they must have different device numbers. For example if you activate gOmniTracker with 5551234, then you need to activate the gOmniAgent with 55512340, by adding a fictitious number at the end.

Q8. I was wondering if I can have the gOmniAgent and gOmniTracker running on both my Motorola Droids. One tracking the other and vice versa?

A. Please see the answer for Q4 above.

Q9. Does the gOmniAgent application need to be installed on the child's phone or on the parent's phone or both?

A. The gOmniAgent is best installed on the child phone. It should be installed and activated by the parent, or the account holder. When there is a new version of the gOmniAgent, the parent (account holder) will be notified by email only.

Q10. The gOmniTracker iPhone version takes a long time 3-5 minutes to get the current location after startup. Is this normal?

A. Its usually takes about 2 minutes for the first valid fix. This is called satellite warm-up period.

Q11. After login to the gOmniTracker Web Application, sometime the map does not show up, and I get the error message "Initialization failed: please specify an API key or client id". Waht I'm supposed to do?

A. This is a warning message, and it can be removed by refreshing the page on any browser (or hit F5 on Windows). Some browsers, like Chrome works fine all the time.

Q12. I download the gOmniAgent on my Balckberry, and it throw an exception.

A. Make sure that your device supports JSR-179, and you grant "Allow" permissions to the application to use GPS services.

Q13. Does gOmniTracker supports touch screen mobile devices?

A. gOmniTracker supports touch screen devices for all platforms, Android, iPhone, J2ME, BlackBerry, and Windows Mobile.

Q14. How gOomniAgent works?

A. gOmniAgent runs in the background, and started automatically when the phone is powered up. On some platforms, it does not have an application icon, and usually has a home screen, and a settiing screen (for more information click on the relevent platform image on the right banner).

Q15. When accessing the gOmniTracker.com from my computer, I can't download any application.

A. The application download page is only accessible from the device mobile browser. It's not accessible from the desktop.

Q16. How to install the gOmniTracker on Windows Mobile.

A. Both gOmniTracker and gOmniAgent require Microsoft .Net CF 3.5 and SQL Server Compact 3.5 to run. These are available to be downloaded to the device from gOmniTracker.com, using your mobile browser.

Q17. How to make sure that I am using the latest version of the applications.

A. Make sure that you donwload the mobile application from the proper distribution channel or from gOmniTracker.com. Check the application version before and after upgrade. Sometime you need to activate the device once more. When you at the login page of the Web Application, try to refresh the browser to gain access to the latest version, which is displayed under the gOmniTracker logo.